@font-face{font-family:Bodoni Moda;font-style:normal;font-display:swap;font-weight:400;src:url(/assets/bodoni-moda-math-400-normal-BlAlXPk8.woff2)format("woff2"),url(/assets/bodoni-moda-math-400-normal-BJZYRKLS.woff)format("woff");unicode-range:U+302-303,U+305,U+307-308,U+310,U+312,U+315,U+31A,U+326-327,U+32C,U+32F-330,U+332-333,U+338,U+33A,U+346,U+34D,U+391-3A1,U+3A3-3A9,U+3B1-3C9,U+3D1,U+3D5-3D6,U+3F0-3F1,U+3F4-3F5,U+2016-2017,U+2034-2038,U+203C,U+2040,U+2043,U+2047,U+2050,U+2057,U+205F,U+2070-2071,U+2074-208E,U+2090-209C,U+20D0-20DC,U+20E1,U+20E5-20EF,U+2100-2112,U+2114-2115,U+2117-2121,U+2123-214F,U+2190,U+2192,U+2194-21AE,U+21B0-21E5,U+21F1-21F2,U+21F4-2211,U+2213-2214,U+2216-22FF,U+2308-230B,U+2310,U+2319,U+231C-2321,U+2336-237A,U+237C,U+2395,U+239B-23B7,U+23D0,U+23DC-23E1,U+2474-2475,U+25AF,U+25B3,U+25B7,U+25BD,U+25C1,U+25CA,U+25CC,U+25FB,U+266D-266F,U+27C0-27FF,U+2900-2AFF,U+2B0E-2B11,U+2B30-2B4C,U+2BFE,U+3030,U+FF5B,U+FF5D,U+1D400-1D7FF,U+1EE??}@font-face{font-family:Bodoni Moda;font-style:normal;font-display:swap;font-weight:400;src:url(/assets/bodoni-moda-symbols-400-normal-BF8K6fhx.woff2)format("woff2"),url(/assets/bodoni-moda-symbols-400-normal-XozWO_2V.woff)format("woff");unicode-range:U+1-C,U+E-1F,U+7F-9F,U+20DD-20E0,U+20E2-20E4,U+2150-218F,U+2190,U+2192,U+2194-2199,U+21AF,U+21E6-21F0,U+21F3,U+2218-2219,U+2299,U+22C4-22C6,U+2300-243F,U+2440-244A,U+2460-24FF,U+25A0-27BF,U+28??,U+2921-2922,U+2981,U+29BF,U+29EB,U+2B??,U+4DC0-4DFF,U+FFF9-FFFB,U+10140-1018E,U+10190-1019C,U+101A0,U+101D0-101FD,U+102E0-102FB,U+10E60-10E7E,U+1D2C0-1D2D3,U+1D2E0-1D37F,U+1F0??,U+1F100-1F1AD,U+1F1E6-1F1FF,U+1F30D-1F30F,U+1F315,U+1F31C,U+1F31E,U+1F320-1F32C,U+1F336,U+1F378,U+1F37D,U+1F382,U+1F393-1F39F,U+1F3A7-1F3A8,U+1F3AC-1F3AF,U+1F3C2,U+1F3C4-1F3C6,U+1F3CA-1F3CE,U+1F3D4-1F3E0,U+1F3ED,U+1F3F1-1F3F3,U+1F3F5-1F3F7,U+1F408,U+1F415,U+1F41F,U+1F426,U+1F43F,U+1F441-1F442,U+1F444,U+1F446-1F449,U+1F44C-1F44E,U+1F453,U+1F46A,U+1F47D,U+1F4A3,U+1F4B0,U+1F4B3,U+1F4B9,U+1F4BB,U+1F4BF,U+1F4C8-1F4CB,U+1F4D6,U+1F4DA,U+1F4DF,U+1F4E3-1F4E6,U+1F4EA-1F4ED,U+1F4F7,U+1F4F9-1F4FB,U+1F4FD-1F4FE,U+1F503,U+1F507-1F50B,U+1F50D,U+1F512-1F513,U+1F53E-1F54A,U+1F54F-1F5FA,U+1F610,U+1F650-1F67F,U+1F687,U+1F68D,U+1F691,U+1F694,U+1F698,U+1F6AD,U+1F6B2,U+1F6B9-1F6BA,U+1F6BC,U+1F6C6-1F6CF,U+1F6D3-1F6D7,U+1F6E0-1F6EA,U+1F6F0-1F6F3,U+1F6F7-1F6FC,U+1F7??,U+1F800-1F80B,U+1F810-1F847,U+1F850-1F859,U+1F860-1F887,U+1F890-1F8AD,U+1F8B0-1F8BB,U+1F8C0-1F8C1,U+1F900-1F90B,U+1F93B,U+1F946,U+1F984,U+1F996,U+1F9E9,U+1FA00-1FA6F,U+1FA70-1FA7C,U+1FA80-1FA89,U+1FA8F-1FAC6,U+1FACE-1FADC,U+1FADF-1FAE9,U+1FAF0-1FAF8,U+1FB??}@font-face{font-family:Bodoni Moda;font-style:normal;font-display:swap;font-weight:400;src:url(/assets/bodoni-moda-latin-ext-400-normal-Dc1RgLRZ.woff2)format("woff2"),url(/assets/bodoni-moda-latin-ext-400-normal-Do8lbhET.woff)format("woff");unicode-range:U+100-2BA,U+2BD-2C5,U+2C7-2CC,U+2CE-2D7,U+2DD-2FF,U+304,U+308,U+329,U+1D00-1DBF,U+1E00-1E9F,U+1EF2-1EFF,U+2020,U+20A0-20AB,U+20AD-20C0,U+2113,U+2C60-2C7F,U+A720-A7FF}@font-face{font-family:Bodoni Moda;font-style:normal;font-display:swap;font-weight:400;src:url(/assets/bodoni-moda-latin-400-normal-CIWtV3SY.woff2)format("woff2"),url(/assets/bodoni-moda-latin-400-normal-9rKXKbpF.woff)format("woff");unicode-range:U+??,U+131,U+152-153,U+2BB-2BC,U+2C6,U+2DA,U+2DC,U+304,U+308,U+329,U+2000-206F,U+20AC,U+2122,U+2191,U+2193,U+2212,U+2215,U+FEFF,U+FFFD}@font-face{font-family:Bodoni Moda;font-style:normal;font-display:swap;font-weight:500;src:url(/assets/bodoni-moda-math-500-normal-BMcHOREo.woff2)format("woff2"),url(/assets/bodoni-moda-math-500-normal-2cdbsrD_.woff)format("woff");unicode-range:U+302-303,U+305,U+307-308,U+310,U+312,U+315,U+31A,U+326-327,U+32C,U+32F-330,U+332-333,U+338,U+33A,U+346,U+34D,U+391-3A1,U+3A3-3A9,U+3B1-3C9,U+3D1,U+3D5-3D6,U+3F0-3F1,U+3F4-3F5,U+2016-2017,U+2034-2038,U+203C,U+2040,U+2043,U+2047,U+2050,U+2057,U+205F,U+2070-2071,U+2074-208E,U+2090-209C,U+20D0-20DC,U+20E1,U+20E5-20EF,U+2100-2112,U+2114-2115,U+2117-2121,U+2123-214F,U+2190,U+2192,U+2194-21AE,U+21B0-21E5,U+21F1-21F2,U+21F4-2211,U+2213-2214,U+2216-22FF,U+2308-230B,U+2310,U+2319,U+231C-2321,U+2336-237A,U+237C,U+2395,U+239B-23B7,U+23D0,U+23DC-23E1,U+2474-2475,U+25AF,U+25B3,U+25B7,U+25BD,U+25C1,U+25CA,U+25CC,U+25FB,U+266D-266F,U+27C0-27FF,U+2900-2AFF,U+2B0E-2B11,U+2B30-2B4C,U+2BFE,U+3030,U+FF5B,U+FF5D,U+1D400-1D7FF,U+1EE??}@font-face{font-family:Bodoni Moda;font-style:normal;font-display:swap;font-weight:500;src:url(/assets/bodoni-moda-symbols-500-normal-DQl8rlM2.woff2)format("woff2"),url(/assets/bodoni-moda-symbols-500-normal-CGBoXmFg.woff)format("woff");unicode-range:U+1-C,U+E-1F,U+7F-9F,U+20DD-20E0,U+20E2-20E4,U+2150-218F,U+2190,U+2192,U+2194-2199,U+21AF,U+21E6-21F0,U+21F3,U+2218-2219,U+2299,U+22C4-22C6,U+2300-243F,U+2440-244A,U+2460-24FF,U+25A0-27BF,U+28??,U+2921-2922,U+2981,U+29BF,U+29EB,U+2B??,U+4DC0-4DFF,U+FFF9-FFFB,U+10140-1018E,U+10190-1019C,U+101A0,U+101D0-101FD,U+102E0-102FB,U+10E60-10E7E,U+1D2C0-1D2D3,U+1D2E0-1D37F,U+1F0??,U+1F100-1F1AD,U+1F1E6-1F1FF,U+1F30D-1F30F,U+1F315,U+1F31C,U+1F31E,U+1F320-1F32C,U+1F336,U+1F378,U+1F37D,U+1F382,U+1F393-1F39F,U+1F3A7-1F3A8,U+1F3AC-1F3AF,U+1F3C2,U+1F3C4-1F3C6,U+1F3CA-1F3CE,U+1F3D4-1F3E0,U+1F3ED,U+1F3F1-1F3F3,U+1F3F5-1F3F7,U+1F408,U+1F415,U+1F41F,U+1F426,U+1F43F,U+1F441-1F442,U+1F444,U+1F446-1F449,U+1F44C-1F44E,U+1F453,U+1F46A,U+1F47D,U+1F4A3,U+1F4B0,U+1F4B3,U+1F4B9,U+1F4BB,U+1F4BF,U+1F4C8-1F4CB,U+1F4D6,U+1F4DA,U+1F4DF,U+1F4E3-1F4E6,U+1F4EA-1F4ED,U+1F4F7,U+1F4F9-1F4FB,U+1F4FD-1F4FE,U+1F503,U+1F507-1F50B,U+1F50D,U+1F512-1F513,U+1F53E-1F54A,U+1F54F-1F5FA,U+1F610,U+1F650-1F67F,U+1F687,U+1F68D,U+1F691,U+1F694,U+1F698,U+1F6AD,U+1F6B2,U+1F6B9-1F6BA,U+1F6BC,U+1F6C6-1F6CF,U+1F6D3-1F6D7,U+1F6E0-1F6EA,U+1F6F0-1F6F3,U+1F6F7-1F6FC,U+1F7??,U+1F800-1F80B,U+1F810-1F847,U+1F850-1F859,U+1F860-1F887,U+1F890-1F8AD,U+1F8B0-1F8BB,U+1F8C0-1F8C1,U+1F900-1F90B,U+1F93B,U+1F946,U+1F984,U+1F996,U+1F9E9,U+1FA00-1FA6F,U+1FA70-1FA7C,U+1FA80-1FA89,U+1FA8F-1FAC6,U+1FACE-1FADC,U+1FADF-1FAE9,U+1FAF0-1FAF8,U+1FB??}@font-face{font-family:Bodoni Moda;font-style:normal;font-display:swap;font-weight:500;src:url(/assets/bodoni-moda-latin-ext-500-normal-BYrod4Pn.woff2)format("woff2"),url(/assets/bodoni-moda-latin-ext-500-normal-CIarxZXv.woff)format("woff");unicode-range:U+100-2BA,U+2BD-2C5,U+2C7-2CC,U+2CE-2D7,U+2DD-2FF,U+304,U+308,U+329,U+1D00-1DBF,U+1E00-1E9F,U+1EF2-1EFF,U+2020,U+20A0-20AB,U+20AD-20C0,U+2113,U+2C60-2C7F,U+A720-A7FF}@font-face{font-family:Bodoni Moda;font-style:normal;font-display:swap;font-weight:500;src:url(/assets/bodoni-moda-latin-500-normal-CtAcMono.woff2)format("woff2"),url(/assets/bodoni-moda-latin-500-normal-B12im5S-.woff)format("woff");unicode-range:U+??,U+131,U+152-153,U+2BB-2BC,U+2C6,U+2DA,U+2DC,U+304,U+308,U+329,U+2000-206F,U+20AC,U+2122,U+2191,U+2193,U+2212,U+2215,U+FEFF,U+FFFD}@layer properties{@supports (((-webkit-hyphens:none)) and (not (margin-trim:inline))) or ((-moz-orient:inline) and (not (color:rgb(from red r g b)))){*,:before,:after,::backdrop{--tw-blur:initial;--tw-brightness:initial;--tw-contrast:initial;--tw-grayscale:initial;--tw-hue-rotate:initial;--tw-invert:initial;--tw-opacity:initial;--tw-saturate:initial;--tw-sepia:initial;--tw-drop-shadow:initial;--tw-drop-shadow-color:initial;--tw-drop-shadow-alpha:100%;--tw-drop-shadow-size:initial}}}@layer theme{:root,:host{--font-sans:ui-sans-serif, system-ui, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji";--font-mono:ui-monospace, SFMono-Regular, Menlo, Monaco, Consolas, "Liberation Mono", "Courier New", monospace;--spacing:.25rem;--default-font-family:var(--font-sans);--default-mono-font-family:var(--font-mono)}}@layer base{*,:after,:before,::backdrop{box-sizing:border-box;border:0 solid;margin:0;padding:0}::file-selector-button{box-sizing:border-box;border:0 solid;margin:0;padding:0}html,:host{-webkit-text-size-adjust:100%;tab-size:4;line-height:1.5;font-family:var(--default-font-family,ui-sans-serif, system-ui, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji");font-feature-settings:var(--default-font-feature-settings,normal);font-variation-settings:var(--default-font-variation-settings,normal);-webkit-tap-highlight-color:transparent}hr{height:0;color:inherit;border-top-width:1px}abbr:where([title]){-webkit-text-decoration:underline dotted;text-decoration:underline dotted}h1,h2,h3,h4,h5,h6{font-size:inherit;font-weight:inherit}a{color:inherit;-webkit-text-decoration:inherit;-webkit-text-decoration:inherit;-webkit-text-decoration:inherit;-webkit-text-decoration:inherit;text-decoration:inherit}b,strong{font-weight:bolder}code,kbd,samp,pre{font-family:var(--default-mono-font-family,ui-monospace, SFMono-Regular, Menlo, Monaco, Consolas, "Liberation Mono", "Courier New", monospace);font-feature-settings:var(--default-mono-font-feature-settings,normal);font-variation-settings:var(--default-mono-font-variation-settings,normal);font-size:1em}small{font-size:80%}sub,sup{vertical-align:baseline;font-size:75%;line-height:0;position:relative}sub{bottom:-.25em}sup{top:-.5em}table{text-indent:0;border-color:inherit;border-collapse:collapse}:-moz-focusring{outline:auto}progress{vertical-align:baseline}summary{display:list-item}ol,ul,menu{list-style:none}img,svg,video,canvas,audio,iframe,embed,object{vertical-align:middle;display:block}img,video{max-width:100%;height:auto}button,input,select,optgroup,textarea{font:inherit;font-feature-settings:inherit;font-variation-settings:inherit;letter-spacing:inherit;color:inherit;opacity:1;background-color:#0000;border-radius:0}::file-selector-button{font:inherit;font-feature-settings:inherit;font-variation-settings:inherit;letter-spacing:inherit;color:inherit;opacity:1;background-color:#0000;border-radius:0}:where(select:is([multiple],[size])) optgroup{font-weight:bolder}:where(select:is([multiple],[size])) optgroup option{padding-inline-start:20px}::file-selector-button{margin-inline-end:4px}::placeholder{opacity:1}@supports (not ((-webkit-appearance:-apple-pay-button))) or (contain-intrinsic-size:1px){::placeholder{color:currentColor}@supports (color:color-mix(in lab, red, red)){::placeholder{color:color-mix(in oklab, currentcolor 50%, transparent)}}}textarea{resize:vertical}::-webkit-search-decoration{-webkit-appearance:none}::-webkit-date-and-time-value{min-height:1lh;text-align:inherit}::-webkit-datetime-edit{display:inline-flex}::-webkit-datetime-edit-fields-wrapper{padding:0}::-webkit-datetime-edit{padding-block:0}::-webkit-datetime-edit-year-field{padding-block:0}::-webkit-datetime-edit-month-field{padding-block:0}::-webkit-datetime-edit-day-field{padding-block:0}::-webkit-datetime-edit-hour-field{padding-block:0}::-webkit-datetime-edit-minute-field{padding-block:0}::-webkit-datetime-edit-second-field{padding-block:0}::-webkit-datetime-edit-millisecond-field{padding-block:0}::-webkit-datetime-edit-meridiem-field{padding-block:0}::-webkit-calendar-picker-indicator{line-height:1}:-moz-ui-invalid{box-shadow:none}button,input:where([type=button],[type=reset],[type=submit]){appearance:button}::file-selector-button{appearance:button}::-webkit-inner-spin-button{height:auto}::-webkit-outer-spin-button{height:auto}[hidden]:where(:not([hidden=until-found])){display:none!important}}@layer components;@layer utilities{.visible{visibility:visible}.fixed{position:fixed}.relative{position:relative}.start{inset-inline-start:var(--spacing)}.container{width:100%}@media (width>=40rem){.container{max-width:40rem}}@media (width>=48rem){.container{max-width:48rem}}@media (width>=64rem){.container{max-width:64rem}}@media (width>=80rem){.container{max-width:80rem}}@media (width>=96rem){.container{max-width:96rem}}.hidden{display:none}.inline{display:inline}.table{display:table}.antialiased{-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}.filter{filter:var(--tw-blur,) var(--tw-brightness,) var(--tw-contrast,) var(--tw-grayscale,) var(--tw-hue-rotate,) var(--tw-invert,) var(--tw-saturate,) var(--tw-sepia,) var(--tw-drop-shadow,)}}:root{--ink:#101114;--muted:#6c7079;--line:#e5e6e8;--paper:#fff;--soft:#f5f5f3;--blue:#2d65f2;--green:#1b9c61;--red:#dc3d45;--amber:#c97b12}*{box-sizing:border-box}html,body{background:var(--paper);min-height:100%;color:var(--ink);margin:0;font-family:Arial,Helvetica,sans-serif}button,input,textarea,select{font:inherit}button{cursor:pointer}.app-shell{min-height:100vh}.topbar{border-bottom:1px solid var(--line);z-index:10;background:#fff;justify-content:space-between;align-items:center;height:78px;padding:0 5vw;display:flex;position:relative}.brand{letter-spacing:-1.2px;color:#111;background:0 0;border:0;align-items:baseline;padding:0;font-size:22px;display:flex}.brand span{font-weight:300}.brand strong{font-weight:850}.brand i{letter-spacing:2.4px;text-transform:uppercase;color:#8b8e94;margin-left:12px;font-size:10px;font-style:normal;font-weight:700}.top-actions{align-items:center;gap:20px;display:flex}.staff-link,.text-button{background:0 0;border:0;font-size:13px;font-weight:700}.staff-link{border:1px solid #d7d8da;padding:11px 18px}.signed-in{color:var(--muted);font-size:12px}.signed-in b{color:var(--ink)}.progress{z-index:100;background:var(--blue);width:40%;height:3px;animation:1s ease-in-out infinite progress;position:fixed;top:0;left:0}.alert{z-index:90;min-width:min(520px,90vw);padding:14px 45px 14px 17px;font-size:13px;position:fixed;top:90px;left:50%;transform:translate(-50%);box-shadow:0 10px 35px #0002}.alert button{background:0 0;border:0;font-size:24px;position:absolute;top:7px;right:12px}.error-alert{color:#8c1c22;background:#fff0f0;border:1px solid #f0c4c6}.notice-alert{color:#116740;background:#effaf5;border:1px solid #bfe8d3}.welcome-page{grid-template-columns:1.05fr .95fr;min-height:calc(100vh - 78px);display:grid}.welcome-copy{background:#f2f2ef;flex-direction:column;justify-content:center;padding:9vh 8vw;display:flex;position:relative;overflow:hidden}.welcome-copy:after{content:"CP";color:#ecece8;letter-spacing:-3vw;z-index:0;font-size:33vw;font-weight:900;line-height:.8;position:absolute;bottom:-8vh;right:-4vw}.welcome-copy>*{z-index:1;position:relative}.presence{letter-spacing:1.5px;align-items:center;gap:8px;margin-bottom:7vh;font-size:10px;font-weight:800;display:flex}.presence span{background:#aaa;border-radius:50%;width:8px;height:8px;box-shadow:0 0 0 5px #aaa2}.presence.online span{background:var(--green);box-shadow:0 0 0 5px #20a8681c}.eyebrow{letter-spacing:2px;text-transform:uppercase;font-weight:800;color:#8a8d94!important;margin:0 0 18px!important;font-size:10px!important}.welcome-copy h1{letter-spacing:-7px;margin:0;font-size:clamp(60px,8vw,120px);font-weight:750;line-height:.86}.welcome-status{color:var(--muted);margin:28px 0 0;font-size:13px}.entry-card{flex-direction:column;justify-content:center;gap:14px;padding:10vh 8vw;display:flex}.entry-card .primary-button{margin:0}.primary-button{border:1px solid var(--ink);background:var(--ink);color:#fff;justify-content:space-between;align-items:center;width:100%;margin-top:25px;padding:18px 20px;font-size:13px;font-weight:750;transition:all .2s;display:flex}.primary-button:hover{background:#2b2d31}.primary-button:disabled{opacity:.45;cursor:not-allowed}.primary-button.compact{gap:35px;width:auto;margin:0;padding:13px 17px}.secondary-button{border:1px solid var(--ink);background:#fff;width:100%;padding:16px;font-size:13px;font-weight:700}.form-page{max-width:980px;margin:auto;padding:45px 35px 100px}.back-button{color:#686c74;background:0 0;border:0;margin-bottom:55px;padding:0;font-size:12px;font-weight:700}.form-heading{max-width:650px}.form-heading h1{letter-spacing:-2.5px;margin:0 0 15px;font-size:52px}.form-heading>p:last-child{color:var(--muted);font-size:16px;line-height:1.6}.main-form,.login-panel form,.staff-login-form form{gap:22px;margin-top:45px;display:grid}.main-form label,.login-panel label,.staff-login-form label{text-transform:uppercase;letter-spacing:1px;gap:9px;font-size:11px;font-weight:750;display:grid}.main-form label em{color:var(--red);font-style:normal}.main-form label small{color:#999;text-transform:none;letter-spacing:0;font-weight:400}.main-form input,.main-form textarea,.login-panel input,.staff-login-form input{text-transform:none;letter-spacing:0;background:#fff;border:1px solid #d9dade;border-radius:0;outline:none;width:100%;padding:15px 16px;font-size:14px;font-weight:400}.main-form input:focus,.main-form textarea:focus,.login-panel input:focus,.staff-login-form input:focus{border-color:var(--ink);box-shadow:0 0 0 1px var(--ink)}.form-grid{grid-template-columns:1fr 1fr;gap:20px;display:grid}.category-grid{grid-template-columns:1fr 1fr;gap:10px;margin-bottom:15px;display:grid}.category-card{text-align:left;background:#fff;border:1px solid #dcdddf;align-content:start;gap:7px;min-height:120px;padding:18px 45px 18px 18px;display:grid;position:relative}.category-card i{color:#a1a4a9;letter-spacing:1px;font-size:9px;font-style:normal}.category-card b{font-size:13px}.category-card span{color:#7b7e85;font-size:11px;line-height:1.4}.category-card strong{color:var(--blue);display:none;position:absolute;top:15px;right:15px}.category-card:hover{border-color:#999}.category-card.selected{border:2px solid var(--blue);background:#f7f9ff;padding:17px 44px 17px 17px}.category-card.selected strong{display:block}.upload-placeholder{color:#777;text-align:left;background:#fafafa;border:1px dashed #cdd0d4;align-items:center;gap:15px;padding:20px;display:flex}.upload-placeholder>span{gap:3px;display:grid}.upload-placeholder b{color:#555;font-size:12px}.upload-placeholder small{color:#999;font-size:10px}.login-page{border:1px solid var(--line);grid-template-columns:1fr .8fr;max-width:1180px;min-height:650px;margin:8vh auto 0;display:grid}.login-panel{padding:60px 70px}.login-panel h1{letter-spacing:-2.4px;margin:10px 0;font-size:48px}.login-panel>p{color:var(--muted);line-height:1.65}.login-panel form{margin-top:35px}.code-input{letter-spacing:12px!important;font-size:28px!important;font-weight:800!important}.help-link{color:#666;background:0 0;border:0;padding:20px 0;font-size:11px;text-decoration:underline}.login-aside{background:var(--ink);color:#fff;flex-direction:column;justify-content:space-between;padding:65px;display:flex}.login-aside>span{letter-spacing:2px;color:#84878e;font-size:9px}.login-aside blockquote{letter-spacing:-1px;margin:0;font-size:26px;line-height:1.4}.login-aside small{color:#92959b}.portal-page{max-width:1180px;margin:auto;padding:65px 30px 100px}.portal-title{border-bottom:1px solid var(--line);justify-content:space-between;align-items:flex-end;padding-bottom:35px;display:flex}.portal-title h1{letter-spacing:-2.5px;margin:0 0 12px;font-size:52px}.portal-title p:last-child{color:var(--muted)}.conversation-list{margin-top:20px}.conversation-row{border:0;border-bottom:1px solid var(--line);text-align:left;background:#fff;grid-template-columns:12px 1fr auto 20px;align-items:center;gap:18px;width:100%;padding:23px 15px;display:grid}.status-dot{background:#999;border-radius:50%;width:8px;height:8px;display:inline-block}.status-dot.open{background:var(--blue)}.conversation-main{gap:6px;display:grid}.conversation-main small{letter-spacing:.7px;color:#8b8e95;text-transform:uppercase;font-size:9px}.conversation-main b{font-size:15px}.conversation-main span{color:#777;font-size:11px}.conversation-meta{justify-items:end;gap:6px;display:grid}.conversation-meta small{color:#999;font-size:10px}.conversation-meta i{color:#fff;background:var(--red);padding:4px 6px;font-size:9px;font-style:normal}.status-pill{text-transform:uppercase;letter-spacing:.7px;background:#eee;padding:6px 8px;font-size:9px;font-weight:800}.status-pill.open{color:#2255c7;background:#edf2ff}.status-pill.in_progress{color:#9a5b07;background:#fff4dd}.status-pill.awaiting_customer{color:#6c42a6;background:#f2ebfb}.status-pill.completed{color:#147047;background:#e9f8f1}.row-arrow{font-size:17px}.empty-state{text-align:center;color:#999;border:1px dashed #ddd;margin-top:20px;padding:70px 20px}.ticket-page{max-width:940px;margin:auto;padding:45px 30px 100px}.ticket-header{border-bottom:1px solid var(--line);justify-content:space-between;gap:40px;padding-bottom:30px;display:flex}.ticket-header h1{letter-spacing:-1.6px;margin:8px 0;font-size:38px}.ticket-header>div>p:last-child{color:#777}.ticket-status{align-content:start;justify-items:end;gap:8px;min-width:170px;display:grid}.ticket-status small{text-transform:uppercase;color:#999;margin-top:12px;font-size:9px}.thread{gap:30px;padding:45px 0;display:grid}.message-bubble{grid-template-columns:38px 1fr;gap:13px;max-width:78%;display:grid}.message-bubble.customer-message{margin-left:auto}.message-bubble .avatar{background:#e5e6e8;border-radius:50%;justify-content:center;align-items:center;width:36px;height:36px;font-size:12px;font-weight:800;display:flex}.customer-message .avatar{background:var(--ink);color:#fff;order:2}.message-bubble>div:last-child{border:1px solid var(--line);background:#fff;padding:15px 18px}.customer-message>div:last-child{background:#f3f4f5}.message-bubble header{align-items:center;gap:9px;margin-bottom:11px;display:flex}.message-bubble header span{text-transform:uppercase;letter-spacing:.6px;color:#999;font-size:8px}.message-bubble time{color:#aaa;margin-left:auto;font-size:9px}.message-bubble p{white-space:pre-wrap;margin:0;font-size:13px;line-height:1.65}.reply-box,.staff-reply-box{background:#fff;border:1px solid #d9dade;padding:16px}.reply-box textarea,.staff-reply-box textarea{resize:vertical;border:0;outline:none;width:100%;padding:5px;font-size:13px}.reply-box>div,.staff-reply-box>div:last-child{border-top:1px solid var(--line);justify-content:space-between;align-items:center;padding-top:12px;display:flex}.reply-box .primary-button{margin:0}.attachment-button{color:#6c7077;background:0 0;border:0;font-size:11px}.close-link{color:#777;background:0 0;border:0;margin:25px auto;font-size:11px;text-decoration:underline;display:block}.modal-backdrop{z-index:200;background:#0008;justify-content:center;align-items:center;padding:20px;display:flex;position:fixed;inset:0}.code-modal{text-align:center;background:#fff;width:min(470px,100%);padding:45px;position:relative}.modal-close{background:0 0;border:0;font-size:27px;position:absolute;top:10px;right:15px}.success-mark{width:44px;height:44px;color:var(--green);background:#e8f8f0;border-radius:50%;justify-content:center;align-items:center;margin:0 auto 25px;font-weight:900;display:flex}.code-modal h2{margin:5px;font-size:30px}.code-modal>p:not(.eyebrow){color:#6e7178;font-size:13px;line-height:1.6}.generated-code{letter-spacing:15px;margin:25px 0 20px;padding-left:15px;font-size:48px;display:block}.code-modal small{color:#999;margin-top:18px;font-size:9px;line-height:1.5;display:block}.staff-login-page{grid-template-columns:.85fr 1.15fr;min-height:100vh;display:grid}.staff-brand-panel{background:var(--ink);color:#fff;flex-direction:column;justify-content:space-between;padding:55px 6vw;display:flex}.brand.light{color:#fff}.staff-brand-panel>div p{letter-spacing:2px;color:#7f838b;font-size:9px}.staff-brand-panel h1{letter-spacing:-4px;margin:20px 0;font-size:clamp(45px,5vw,76px);line-height:.95}.staff-brand-panel>small{color:#757981;letter-spacing:1px;font-size:9px}.staff-login-form{max-width:650px;padding:9vh 10vw}.staff-login-form h2{letter-spacing:-2px;margin:10px 0;font-size:45px}.staff-login-form>p:not(.eyebrow){color:#73767d}.test-credentials{border-left:3px solid var(--blue);color:#70737a;background:#f4f5f6;gap:5px;margin-top:25px;padding:15px;font-size:10px;display:grid}.test-credentials b{color:#333;font-size:11px}.staff-portal{background:#f5f5f3;grid-template-columns:218px 1fr;min-height:100vh;display:grid}.staff-sidebar{color:#fff;background:#111216;flex-direction:column;height:100vh;padding:28px 18px;display:flex;position:sticky;top:0}.sidebar-brand{border-bottom:1px solid #292a2f;align-items:baseline;padding:0 10px 28px;display:flex}.sidebar-brand span{font-weight:300}.sidebar-brand b{font-weight:900}.sidebar-brand small{color:#72767e;text-transform:uppercase;letter-spacing:1px;margin-left:8px;font-size:8px;display:block}.staff-sidebar nav{gap:5px;margin-top:30px;display:grid}.staff-sidebar nav button{color:#8f939b;text-align:left;background:0 0;border:0;grid-template-columns:22px 1fr auto;align-items:center;padding:12px 13px;font-size:12px;display:grid}.staff-sidebar nav button.active,.staff-sidebar nav button:hover{color:#fff;background:#25262c}.staff-sidebar nav i{background:#373941;border-radius:10px;padding:2px 6px;font-size:8px;font-style:normal}.staff-profile{border-top:1px solid #292a2f;align-items:center;gap:10px;margin-top:auto;padding:20px 8px 0;display:flex}.staff-profile>div{color:#111;background:#fff;border-radius:50%;justify-content:center;align-items:center;width:32px;height:32px;font-weight:900;display:flex}.staff-profile>span{gap:3px;display:grid}.staff-profile b{font-size:11px}.staff-profile small{color:#777b84;font-size:8px}.staff-content{min-width:0;padding:40px}.staff-page-header{justify-content:space-between;align-items:center;display:flex}.staff-page-header h1{letter-spacing:-1.5px;margin:0;font-size:38px}.icon-button{background:#fff;border:1px solid #d8d9db;width:38px;height:38px}.password-banner{background:#fff7df;border:1px solid #ead79f;align-items:center;gap:12px;margin:22px 0;padding:13px 16px;display:flex}.password-banner>span{color:#fff;background:#d39117;border-radius:50%;justify-content:center;align-items:center;width:25px;height:25px;font-weight:900;display:flex}.password-banner>div{gap:3px;display:grid}.password-banner b{font-size:11px}.password-banner small{color:#8b7548;font-size:9px}.metric-grid{grid-template-columns:repeat(4,1fr);gap:12px;margin:25px 0;display:grid}.metric-grid article{background:#fff;border:1px solid #e2e3e5;gap:7px;padding:18px;display:grid}.metric-grid small{color:#777;text-transform:uppercase;letter-spacing:.7px;font-size:9px}.metric-grid b{font-size:29px}.metric-grid span{color:#999;font-size:9px}.metric-grid .urgent b{color:var(--red)}.ticket-tools{justify-content:space-between;gap:15px;margin:22px 0 12px;display:flex}.search-box{background:#fff;border:1px solid #dedfe1;flex:1;align-items:center;gap:8px;padding:0 12px;display:flex}.search-box input{border:0;outline:none;width:100%;padding:12px 0;font-size:11px}.ticket-tools select,.work-actions select{background:#fff;border:1px solid #dedfe1;padding:0 15px;font-size:10px}.staff-table{background:#fff;border:1px solid #e0e1e3;overflow:auto}.table-head,.staff-table>button{grid-template-columns:1.3fr 1.2fr .8fr .65fr .9fr .7fr;align-items:center;gap:15px;min-width:850px;display:grid}.table-head{color:#92959b;text-transform:uppercase;letter-spacing:.7px;background:#fafafa;border-bottom:1px solid #e5e6e8;padding:11px 17px;font-size:8px}.staff-table>button{text-align:left;background:#fff;border:0;border-bottom:1px solid #ececef;width:100%;padding:15px 17px;font-size:10px}.staff-table>button:hover{background:#fafafa}.staff-table>button>span{align-items:center;gap:6px;min-width:0;display:flex}.staff-table>button>span:first-child,.staff-table>button>span:nth-child(2){grid-template-columns:9px 1fr;display:grid}.staff-table>button>span:first-child b,.staff-table>button>span:nth-child(2) b{grid-column:2;font-size:10px}.staff-table>button>span:first-child small,.staff-table>button>span:nth-child(2) small{text-overflow:ellipsis;white-space:nowrap;color:#7d8087;grid-column:2;font-size:9px;overflow:hidden}.staff-table em{color:#999;font-style:normal}.tiny-dot{border-radius:50%;grid-row:1/3;width:6px;height:6px;display:block}.tiny-dot.new{background:var(--red)}.priority{text-transform:capitalize;background:#f3f3f3;width:max-content;padding:4px 7px;font-style:normal}.staff-table .status-dot{margin-right:2px}.ticket-workspace{padding:0}.work-header{border-bottom:1px solid var(--line);background:#fff;justify-content:space-between;align-items:center;gap:25px;padding:30px 38px;display:flex}.work-header h1{letter-spacing:-1px;margin:6px 0;font-size:27px}.work-header>div>span{color:#999;font-size:9px}.work-actions{gap:8px;display:flex}.work-actions select{height:38px}.workspace-grid{grid-template-columns:1fr 270px;gap:18px;padding:24px 28px;display:grid}.staff-thread{min-height:340px;padding:0 0 25px}.staff-thread .message-bubble.customer-message{margin-left:0}.staff-thread .customer-message .avatar{order:0}.staff-thread .message-bubble.staff-message{margin-left:auto}.internal-message{max-width:88%;margin-left:auto}.internal-message>div:last-child{background:#fff8dc;border-color:#eadba5}.staff-reply-box{background:#fff}.reply-tabs{border-bottom:1px solid var(--line);gap:5px;border-top:0!important;justify-content:flex-start!important;padding:0 0 10px!important}.reply-tabs button{color:#888;background:0 0;border:0;padding:7px 10px;font-size:9px;font-weight:700}.reply-tabs button.active{color:#fff;background:#111}.customer-card{border:1px solid var(--line);text-align:center;background:#fff;height:max-content;padding:25px}.customer-avatar{color:#fff;background:#111;border-radius:50%;justify-content:center;align-items:center;width:52px;height:52px;margin:0 auto;font-size:19px;font-weight:800;display:flex}.customer-card h3{margin:13px 0 3px;font-size:16px}.customer-card>p{color:#888;margin:0;font-size:10px}.customer-card dl{text-align:left;margin:25px 0}.customer-card dt{text-transform:uppercase;letter-spacing:.8px;color:#9a9da3;margin-top:14px;font-size:8px}.customer-card dd{word-break:break-word;margin:5px 0;font-size:10px}.customer-note{text-align:left;background:#f3f4f5;gap:5px;margin-top:15px;padding:12px;display:grid}.customer-note b{font-size:9px}.customer-note span{color:#777;font-size:8px;line-height:1.4}.selected-service{background:#f7f8fa;border:1px solid #d9dade;grid-template-columns:1fr auto;align-items:center;gap:5px;padding:16px 18px;display:grid}.selected-service span{letter-spacing:1px;text-transform:uppercase;color:#8b8e95;grid-column:1;font-size:9px}.selected-service b{grid-column:1;font-size:13px}.selected-service button{color:#555;background:0 0;border:0;grid-area:1/2/3;font-size:10px;text-decoration:underline}@keyframes progress{0%{left:-40%}to{left:100%}}@media (width<=850px){.topbar{height:64px;padding:0 20px}.brand{font-size:18px}.brand i,.signed-in{display:none}.welcome-page{grid-template-columns:1fr}.welcome-copy h1{letter-spacing:-4px;font-size:68px}.welcome-copy .intro{margin:25px 0;font-size:15px}.hours{margin-top:35px}.entry-card{padding:55px 28px}.entry-card h2{font-size:35px}.card-number{top:35px;right:28px}.form-page{padding:35px 22px 80px}.form-heading h1,.portal-title h1{font-size:40px}.form-grid,.category-grid{grid-template-columns:1fr}.login-page{border:0;margin:0;display:block}.login-panel{padding:45px 25px}.login-aside{display:none}.portal-page{padding:45px 20px}.portal-title{gap:30px;display:grid}.portal-title .primary-button{width:100%}.conversation-row{grid-template-columns:10px 1fr 20px;padding:18px 5px}.conversation-meta{display:none}.ticket-page{padding:35px 20px}.ticket-header{display:grid}.ticket-status{justify-items:start}.message-bubble{max-width:92%}.staff-login-page{display:block}.staff-brand-panel{display:none}.staff-login-form{padding:55px 25px}.staff-portal{display:block}.staff-sidebar{flex-direction:row;align-items:center;height:64px;padding:0 20px;display:flex;position:relative}.staff-sidebar nav,.staff-profile{display:none}.sidebar-brand{border:0;padding:0}.staff-content{padding:22px 15px}.metric-grid{grid-template-columns:1fr 1fr}.ticket-tools{display:grid}.ticket-tools select{height:40px}.workspace-grid{grid-template-columns:1fr;padding:15px}.customer-card{grid-row:1}.work-header{padding:20px;display:grid}.work-actions select{max-width:47vw}.generated-code{font-size:40px}.code-modal{padding:35px 25px}.welcome-page{grid-template-rows:auto 1fr;min-height:calc(100vh - 64px)}.welcome-copy{min-height:310px;padding:38px 28px}.presence{margin-bottom:36px}.welcome-copy h1{font-size:62px}.welcome-status{margin-top:20px;font-size:11px}.entry-card{justify-content:flex-start;gap:12px;padding:32px 28px}.entry-card .primary-button,.entry-card .secondary-button{min-height:58px}}.entry-card .primary-button,.main-form .primary-button[type=submit]{justify-content:center}.form-heading h1{margin-bottom:0}.chat-entry-page{background:#f5f5f3;justify-content:center;min-height:calc(100vh - 78px);padding:28px;display:flex}.chat-entry-card{background:#fff;border:1px solid #d9dade;flex-direction:column;width:min(620px,100%);min-height:720px;display:flex}.chat-presence{border-bottom:1px solid #dedfe1;align-items:center;gap:10px;height:70px;padding:0 46px;font-size:14px;display:flex}.chat-presence>span,.customer-chat-header span i{background:#9a9da2;border-radius:50%;width:9px;height:9px}.chat-presence.online>span,.customer-chat-header span.online i{background:#20ad67}.chat-entry-body{text-align:center;width:min(470px,100% - 48px);margin:auto;padding:52px 0 85px}.chat-entry-body form{gap:18px;display:grid}.chat-entry-body label{display:block}.chat-entry-body label>span{clip:rect(0 0 0 0);width:1px;height:1px;position:absolute;overflow:hidden}.chat-entry-body input{background:#fff;border:1px solid #cfd1d4;outline:none;width:100%;height:72px;padding:0 24px;font-size:17px}.chat-start-button{color:#fff;background:#050505;border:1px solid #050505;height:68px;margin-top:4px;font-size:18px;font-weight:700}.chat-history-link{background:0 0;border:0;border-bottom:1px solid #111;margin-top:35px;padding:3px 0;font-size:15px}.customer-chat-shell{background:#fff;border-left:1px solid #d9dade;border-right:1px solid #d9dade;grid-template-rows:auto 1fr auto;width:min(720px,100%);height:100vh;margin:0 auto;display:grid;overflow:hidden}.customer-chat-header{border-bottom:1px solid #dfe0e2;grid-template-columns:62px 1fr auto;align-items:center;gap:12px;min-height:104px;padding:0 28px;display:grid}.customer-chat-header>button:first-child{text-align:left;background:0 0;border:0;padding:5px;font-size:35px;font-weight:300}.customer-chat-header>div{gap:7px;display:grid}.customer-chat-header b{letter-spacing:-.7px;font-family:Georgia,Times New Roman,serif;font-size:27px}.customer-chat-header b small{color:#777;letter-spacing:0;font-family:Arial,Helvetica,sans-serif;font-size:13px;font-weight:400}.customer-chat-header span{align-items:center;gap:8px;font-size:12px;display:flex}.customer-chat-header .chat-close-button{color:#777;background:0 0;border:0;font-size:11px;text-decoration:underline}.new-chat-form{grid-template-rows:1fr auto;min-height:0;display:grid}.customer-chat-thread{flex-direction:column;gap:28px;min-height:0;padding:42px 28px 35px;display:flex;overflow-y:auto}.new-chat-thread{gap:24px}.chat-line{align-items:flex-start;gap:14px;max-width:82%;display:flex}.chat-line>div{gap:7px;display:grid}.chat-line p{background:#f3f3f3;border:1px solid #dedfe1;border-radius:7px;margin:0;padding:14px 18px;font-size:14px;line-height:1.45}.chat-line time{color:#8e9197;padding:0 6px;font-size:10px}.cp-avatar{color:#fff;background:#050505;border-radius:50%;flex:0 0 44px;justify-content:center;align-items:center;width:44px;height:44px;font-family:Georgia,Times New Roman,serif;font-size:18px;display:flex}.customer-line{align-self:flex-end}.customer-line>div{justify-items:end}.customer-line p{color:#fff;background:#050505;border-color:#050505}.service-chips{flex-wrap:wrap;gap:10px;max-width:650px;padding-left:58px;display:flex}.service-chips button{background:#fff;border:1px solid #cfd1d4;border-radius:6px;padding:12px 17px;font-size:12px}.service-chips button:hover,.service-chips button.selected{color:#fff;background:#050505;border-color:#050505}.chat-composer{background:#fff;border-top:1px solid #dfe0e2;grid-template-columns:44px 1fr 92px;align-items:center;gap:12px;padding:18px 24px;display:grid}.chat-composer textarea{resize:none;height:54px;min-height:54px;max-height:120px;font:inherit;border:1px solid #cfd1d4;border-radius:6px;outline:none;padding:16px 17px;font-size:14px}.chat-composer textarea:focus{border-color:#111}.paperclip-button{background:0 0;border:0;width:44px;height:44px;font-size:28px;line-height:1}.chat-send-button{color:#fff;background:#050505;border:1px solid #050505;border-radius:6px;height:54px;font-size:14px;font-weight:700}.chat-send-button:disabled{opacity:.35;cursor:not-allowed}@media (width<=850px){.chat-entry-page{background:#fff;min-height:calc(100vh - 64px);padding:0}.chat-entry-card{border:0;min-height:calc(100vh - 64px)}.chat-presence{height:58px;padding:0 24px;font-size:13px}.chat-entry-body{width:calc(100% - 44px);padding:44px 0 60px}.chat-entry-body h1{margin-bottom:38px;font-size:38px}.chat-entry-body input{height:62px;font-size:16px}.chat-start-button{height:60px}.customer-chat-shell{border:0}.customer-chat-header{grid-template-columns:45px 1fr auto;min-height:82px;padding:0 16px}.customer-chat-header>button:first-child{font-size:30px}.customer-chat-header b{font-size:22px}.customer-chat-thread{gap:22px;padding:30px 18px 24px}.chat-line{gap:10px;max-width:90%}.chat-line p{padding:12px 14px;font-size:13px}.cp-avatar{flex-basis:38px;width:38px;height:38px;font-size:15px}.service-chips{gap:8px;padding-left:48px}.service-chips button{padding:10px 12px;font-size:11px}.chat-composer{grid-template-columns:36px 1fr 72px;gap:8px;padding:12px}.paperclip-button{width:36px}.chat-send-button{height:50px}.chat-composer textarea{height:50px;min-height:50px;padding:14px 12px}}.draft-message-area{border:1px solid #cfd1d4;border-radius:7px;flex:1;grid-template-rows:1fr auto auto;min-height:260px;margin-left:58px;display:grid;overflow:hidden}.draft-message-area>textarea{resize:none;width:100%;min-height:190px;font:inherit;border:0;outline:none;padding:20px;font-size:15px;line-height:1.6}.draft-actions{border-top:1px solid #e1e2e4;grid-template-columns:44px 1fr 92px;align-items:center;gap:10px;min-height:68px;padding:10px 12px;display:grid}.draft-actions small{color:#858990;font-size:10px}.selected-attachments{flex-wrap:wrap;gap:7px;padding:0 14px 12px;display:flex}.selected-attachments span{text-overflow:ellipsis;white-space:nowrap;background:#f0f1f2;border:1px solid #dedfe1;border-radius:4px;align-items:center;gap:8px;max-width:100%;padding:7px 9px;font-size:10px;display:flex;overflow:hidden}.selected-attachments span button{color:#777;background:0 0;border:0;padding:0;font-size:15px;line-height:1}.selected-attachments.compact{padding:7px 0 0}.reply-input-wrap{min-width:0;display:grid}.reply-input-wrap textarea{width:100%}.message-attachments{flex-wrap:wrap;gap:6px;margin-top:2px;display:flex}.message-attachments a{color:#222;text-overflow:ellipsis;white-space:nowrap;background:#fff;border:1px solid #d7d9dc;border-radius:4px;max-width:240px;padding:7px 9px;font-size:10px;text-decoration:none;overflow:hidden}.customer-line .message-attachments a{background:#f4f4f4}.staff-reply-box>.selected-attachments{padding:8px 0}.staff-reply-box .message-attachments{margin-top:8px}@media (width<=850px){.draft-message-area{min-height:230px;margin-left:48px}.draft-message-area>textarea{min-height:160px;padding:15px;font-size:14px}.draft-actions{grid-template-columns:38px 1fr 72px;min-height:60px;padding:7px 9px}.draft-actions .chat-send-button{height:46px}.message-attachments a{max-width:190px}}.brand,.brand-lockup,.customer-chat-brand,.sidebar-brand{letter-spacing:-1.1px;align-items:baseline;font-family:Arial,Helvetica,sans-serif;display:flex}.brand>span,.brand-lockup>span,.customer-chat-brand>span,.sidebar-brand>span{font-weight:300;display:inline}.brand>strong,.brand-lockup>strong,.customer-chat-brand>strong,.sidebar-brand>b{font-weight:850}.brand>i,.brand-lockup>i,.customer-chat-brand>i,.sidebar-brand>small{text-transform:uppercase;letter-spacing:2.8px;color:#858991;margin-left:12px;font-family:Arial,Helvetica,sans-serif;font-size:9px;font-style:normal;font-weight:700;line-height:1;display:inline}.customer-chat-header .customer-chat-brand{letter-spacing:-1.2px;align-items:baseline;gap:0;font-size:27px;display:flex}.customer-chat-header .customer-chat-brand>span{font-size:27px;font-weight:300;line-height:1;display:inline}.customer-chat-header .customer-chat-brand>strong{font-size:27px;font-weight:850;line-height:1}.customer-chat-header .customer-chat-brand>i{margin-left:12px;font-size:9px;display:inline}.staff-brand-panel .brand.light>i{color:#8f939a}.sidebar-brand{font-size:15px}.sidebar-brand>small{color:#777b84;letter-spacing:1.8px;font-size:7px}@media (width<=850px){.topbar .brand>i{letter-spacing:2px;margin-left:8px;font-size:7px;display:inline}.customer-chat-header .customer-chat-brand,.customer-chat-header .customer-chat-brand>span,.customer-chat-header .customer-chat-brand>strong{font-size:20px}.customer-chat-header .customer-chat-brand>i{letter-spacing:2px;margin-left:8px;font-size:7px}}.chat-presence{justify-content:space-between}.chat-presence>div{align-items:center;gap:10px;display:flex}.chat-presence>div>span{background:#9a9da2;border-radius:50%;width:9px;height:9px}.chat-presence.online>div>span{background:#20ad67}.chat-presence>small{color:#747880;letter-spacing:.2px;font-size:10px}@media (width<=850px){.chat-presence{padding:0 20px}.chat-presence>small{text-align:right;max-width:190px;font-size:8px;line-height:1.35}}.settings-content{align-content:start;gap:24px;display:grid}.settings-card{background:#fff;border:1px solid #dedfe1;padding:24px}.settings-card h2,.settings-card h3,.staff-management h2{margin:0}.settings-card p,.management-heading p{color:#747880;font-size:11px;line-height:1.55}.password-settings{grid-template-columns:minmax(190px,.7fr) 1.3fr;align-items:start;gap:30px;display:grid}.password-settings form{grid-template-columns:1fr 1fr auto;align-items:end;gap:12px;display:grid}.settings-card label,.staff-editor label{color:#555;text-transform:uppercase;letter-spacing:.6px;gap:7px;font-size:9px;font-weight:700;display:grid}.settings-card input,.settings-card select{height:44px;font:inherit;text-transform:none;letter-spacing:0;background:#fff;border:1px solid #d6d8db;padding:0 12px;font-size:11px}.staff-management{gap:16px;display:grid}.management-heading{justify-content:space-between;align-items:end;gap:20px;display:flex}.management-heading h2{font-size:26px}.staff-editor{gap:18px;display:grid}.editor-heading{justify-content:space-between;align-items:center;display:flex}.staff-form-grid{grid-template-columns:1fr 1.25fr .6fr .65fr;align-items:end;gap:12px;display:grid}.editor-account-state{color:#167746;text-transform:uppercase;letter-spacing:.6px;background:#f0faf5;border:1px solid #b8dfca;align-items:center;height:44px;padding:0 12px;font-size:9px;font-weight:700;display:flex}.editor-account-state.inactive{color:#777;background:#f3f3f3;border-color:#d6d8db}.department-picker input{width:15px;height:15px;padding:0}.department-picker{border:0;flex-wrap:wrap;gap:8px;margin:0;padding:0;display:flex}.department-picker legend{text-transform:uppercase;letter-spacing:.6px;margin-bottom:9px;font-size:9px;font-weight:700}.department-picker label{text-transform:none;letter-spacing:0;background:#f4f5f6;border:1px solid #e0e1e3;flex-direction:row;align-items:center;padding:8px 10px;display:flex}.staff-directory{gap:8px;display:grid}.staff-directory article{background:#fff;border:1px solid #dedfe1;grid-template-columns:38px 1fr auto auto;align-items:center;gap:14px;padding:16px 18px;display:grid}.staff-directory article.inactive{opacity:.72}.directory-avatar{color:#fff;background:#111216;border-radius:50%;justify-content:center;align-items:center;width:38px;height:38px;font-weight:800;display:flex}.directory-person h3{margin:0 0 3px;font-size:13px}.directory-person p{color:#777;margin:0 0 5px;font-size:10px}.directory-person span{color:#92959b;font-size:9px}.account-state{color:#167746;background:#e8f7ef;padding:5px 8px;font-size:9px}.account-state.inactive{color:#777;background:#eee}.directory-actions{flex-wrap:wrap;justify-content:flex-end;gap:6px;display:flex}.directory-actions button{background:#fff;border:1px solid #d5d7da;padding:8px 10px;font-size:9px}.directory-actions button:disabled{opacity:.38;cursor:not-allowed}.temporary-password{letter-spacing:1px;word-break:break-all;background:#f1f2f3;border:1px solid #dadcdf;margin:22px 0;padding:16px;font:700 20px ui-monospace,SFMono-Regular,Menlo,monospace;display:block}.admin-assignment-bar{z-index:30;background:#fff;border:1px solid #d7d9dc;align-items:end;gap:12px;padding:12px 14px;display:flex;position:fixed;top:100px;right:28px;box-shadow:0 7px 25px #00000014}.admin-assignment-bar label{text-transform:uppercase;letter-spacing:.7px;gap:5px;font-size:8px;font-weight:700;display:grid}.admin-assignment-bar select{background:#fff;border:1px solid #cfd1d4;min-width:170px;height:35px;padding:0 10px;font-size:10px}.admin-assignment-bar small{color:#888;padding-bottom:7px;font-size:8px}@media (width<=850px){.password-settings,.password-settings form,.staff-form-grid{grid-template-columns:1fr}.management-heading{align-items:start}.staff-directory article{grid-template-columns:38px 1fr}.account-state,.directory-actions{grid-column:2}.directory-actions{flex-wrap:wrap}.admin-assignment-bar{box-shadow:none;margin:12px 15px 0;position:static}.settings-card{padding:18px}}.customer-chat-shell{grid-template-rows:auto minmax(0,1fr) auto;height:100dvh;min-height:0}.new-chat-form{grid-template-rows:minmax(0,1fr);min-height:0;overflow:hidden}.customer-chat-thread{overscroll-behavior:contain;scrollbar-gutter:stable;min-height:0;overflow-y:scroll}.draft-message-area{flex:none;grid-template-rows:auto auto auto;min-height:0;overflow:visible}.draft-message-area>textarea{resize:vertical;height:190px;min-height:190px}@media (width<=850px){.draft-message-area>textarea{height:160px;min-height:160px}}.customer-visible-author{color:#575b62;padding:0 6px;font-size:10px;font-weight:700}.status-pill.archived{color:#666;background:#ededed}.notification-settings{justify-content:space-between;align-items:center;gap:24px;display:flex}.notification-settings>div{max-width:560px}.sound-toggle{color:#666;background:#f1f2f3;border:1px solid #cfd1d4;min-width:110px;height:42px;font-size:11px;font-weight:700}.sound-toggle.on{color:#126d41;background:#eaf8f1;border-color:#8bc9a8}.notification-settings small{color:#8a8e95;margin-top:8px;font-size:9px;display:block}.sound-activation-banner{background:#fff;border:1px solid #d8dade;justify-content:space-between;align-items:center;gap:18px;margin:22px 0;padding:14px 16px;display:flex}.sound-activation-banner>div{gap:4px;display:grid}.sound-activation-banner b{font-size:11px}.sound-activation-banner small{color:#777;font-size:9px}.sound-activation-banner button{color:#fff;background:#111;border:1px solid #111;padding:10px 13px;font-size:10px;font-weight:700}.draft-message-area,.chat-composer,.staff-reply-box{transition:border-color .15s,box-shadow .15s}.draft-message-area:hover,.chat-composer:hover,.staff-reply-box:hover{border-color:#aeb2b7}@media (width<=850px){.notification-settings{flex-direction:column;align-items:flex-start}}.staff-sidebar nav button:disabled{cursor:not-allowed;opacity:.35}.staff-sidebar nav button:disabled:hover{color:#8f939b;background:0 0}.staff-header-actions{align-items:center;gap:9px;display:flex}.header-sound-control{color:#656970;background:#fff;border:1px solid #cfd1d4;align-items:center;gap:8px;height:38px;padding:0 13px;font-size:10px;font-weight:700;display:flex}.header-sound-control span{color:#a0a3a8;font-size:12px}.header-sound-control.ready{color:#126c40;background:#f1faf5;border-color:#a7d9bd}.header-sound-control.ready span{color:#34c759}@media (width<=600px){.header-sound-control{justify-content:center;width:38px;padding:0;font-size:0}.header-sound-control span{font-size:12px}}.internal-note-tools{border-bottom:1px solid #ece7cf;gap:8px;padding:10px 0;display:grid}.mention-list,.quick-note-list{flex-wrap:wrap;align-items:center;gap:6px;display:flex}.mention-list small{text-transform:uppercase;letter-spacing:.6px;color:#8a7545;margin-right:4px;font-size:8px;font-weight:700}.mention-list button,.quick-note-list button{color:#6e5a28;background:#fffdf4;border:1px solid #dfd4ad;padding:6px 8px;font-size:8px}.quick-note-list button{color:#64676d;background:#f5f5f4;border-color:#e0e1e3}.take-ticket-button{color:#fff;background:#111;margin:12px 0}.invite-collaborator{text-align:left;text-transform:uppercase;letter-spacing:.7px;color:#777;gap:7px;margin-top:14px;font-size:8px;font-weight:700;display:grid}.invite-collaborator select{text-transform:none;letter-spacing:0;background:#fff;border:1px solid #d5d7da;height:38px;padding:0 9px;font-size:10px}.customer-card dd{word-break:break-word}.internal-message .avatar{color:#fff;background:#d6aa33}.customer-chat-shell{position:relative}.chat-composer{align-items:end;padding:16px 24px 20px}.chat-composer textarea{resize:vertical;height:120px;min-height:120px;max-height:220px;line-height:1.5}.chat-composer .paperclip-button,.chat-composer .chat-send-button{margin-bottom:5px}.customer-new-reply{z-index:12;color:#fff;background:#111;border:1px solid #111;border-radius:18px;padding:9px 14px;font-size:10px;font-weight:700;position:absolute;bottom:172px;right:24px;box-shadow:0 6px 18px #0002}.staff-conversation-column{min-width:0;position:relative}.staff-thread{overscroll-behavior:contain;min-height:340px;max-height:calc(100dvh - 390px);padding-right:8px;overflow-y:auto}.staff-new-reply{z-index:12;color:#fff;background:#111;border:1px solid #111;border-radius:18px;margin:-52px 16px 16px auto;padding:9px 14px;font-size:10px;font-weight:700;display:block;position:sticky;bottom:16px;box-shadow:0 6px 18px #0002}@media (width<=850px){.chat-composer{padding:10px 12px 12px}.chat-composer textarea{height:82px;min-height:82px;max-height:150px}.customer-new-reply{bottom:118px;right:14px}}.alert{-webkit-backdrop-filter:blur(18px);border-radius:12px;font-weight:600;box-shadow:0 12px 38px #0000001f}.alert button{color:inherit}.password-banner{background:#fff9ed;border-color:#ff950052;border-radius:12px;box-shadow:0 5px 18px #ff950012}.password-banner>span{background:#ff9500;font-size:8px}.password-banner small{color:#865f1c}.sound-activation-banner{background:#f2f8fff2;border-color:#007aff4d;border-radius:12px;box-shadow:0 5px 18px #007aff12}.sound-activation-banner button{background:#007aff;border-color:#007aff;border-radius:8px}.success-mark{color:#34c759;background:#eefaf3}.editor-account-state,.account-state{color:#137a43;background:#f1fbf5;border-color:#34c75952}.directory-actions .reactivate-button{color:#137a43;background:#f1fbf5;border-color:#34c75966}.directory-actions .deactivate-button{color:#b42318;border-color:#ff3b3059}.priority.high{color:#9a5b00;background:#fff7e8}.priority.urgent{color:#b42318;background:#fff1f0}.customer-chat-thread{gap:12px;padding:22px 24px 18px}.chat-line{gap:9px;max-width:88%}.chat-line>div{gap:4px}.cp-avatar{flex-basis:32px;width:32px;height:32px;font-size:13px}.chat-line-meta{align-items:center;gap:10px;min-height:16px;padding:0 3px;display:flex}.chat-line-meta b{color:#575b62;font-size:9px;line-height:1}.chat-line-meta time{color:#92959b;white-space:nowrap;margin-left:auto;padding:0;font-size:8px}.customer-line .chat-line-meta{justify-content:flex-end}.customer-line .chat-line-meta time{margin-left:0}.chat-line p{border-radius:6px;padding:9px 12px;font-size:13px;line-height:1.4}.customer-visible-author{padding:0}.message-attachments{gap:4px;margin-top:0}.message-attachments a{padding:6px 8px}.chat-composer{padding-top:10px}.thread{gap:13px;padding:22px 0}.message-bubble{grid-template-columns:30px 1fr;gap:8px;max-width:86%}.message-bubble .avatar{width:29px;height:29px;font-size:9px}.message-bubble header{gap:7px;min-height:13px;margin-bottom:6px}.message-bubble header span{font-size:7px}.staff-thread{gap:12px;padding-bottom:12px}.staff-reply-box{padding:12px}.staff-reply-box textarea{padding:6px 4px}.internal-note-tools{padding:7px 0}.workspace-grid{gap:14px}@media (width<=850px){.customer-chat-thread{gap:10px;padding:17px 14px 14px}.chat-line{gap:7px;max-width:94%}.cp-avatar{flex-basis:28px;width:28px;height:28px;font-size:11px}.chat-line p{padding:8px 10px;font-size:12px}.message-bubble{max-width:94%}.message-bubble>div:last-child{padding:9px 10px}}.chat-line p,.message-bubble>div:last-child{position:relative}.staff-line p:before{content:"";border:5px solid #0000;border-left-width:0;border-right:6px solid #dedfe1;position:absolute;top:10px;left:-6px}.staff-line p:after{content:"";border:4px solid #0000;border-left-width:0;border-right:5px solid #f3f3f3;position:absolute;top:11px;left:-4px}.customer-line p:before{content:"";border:5px solid #0000;border-left:6px solid #050505;border-right-width:0;position:absolute;top:10px;right:-6px}.message-bubble>div:last-child:before{content:"";border:5px solid #0000;border-left-width:0;border-right:6px solid #d9dade;position:absolute;top:10px;left:-6px}.message-bubble>div:last-child:after{content:"";border:4px solid #0000;border-left-width:0;border-right:5px solid #fff;position:absolute;top:11px;left:-4px}.message-bubble.staff-message,.message-bubble.internal-message{grid-template-columns:1fr 30px}.message-bubble.staff-message .avatar,.message-bubble.internal-message .avatar{grid-area:1/2}.message-bubble.staff-message>div:last-child,.message-bubble.internal-message>div:last-child{grid-area:1/1}.message-bubble.staff-message>div:last-child:before,.message-bubble.internal-message>div:last-child:before{border-width:5px 0 5px 6px;border-color:#0000 #0000 #0000 #d9dade;left:auto;right:-6px}.message-bubble.staff-message>div:last-child:after,.message-bubble.internal-message>div:last-child:after{border-width:4px 0 4px 5px;border-color:#0000 #0000 #0000 #fff;left:auto;right:-4px}.message-bubble.internal-message>div:last-child:before{border-left-color:#eadba5}.message-bubble.internal-message>div:last-child:after{border-left-color:#fff8dc}.message-attachments{grid-template-columns:repeat(2,minmax(0,150px));align-items:start;display:grid}.attachment-thumbnail,.attachment-file-card{text-decoration:none;overflow:hidden;color:#222!important;background:#fff!important;border-radius:7px!important;max-width:none!important;padding:0!important;display:grid!important}.attachment-thumbnail img{object-fit:cover;background:#eceeef;width:100%;height:112px;display:block}.attachment-thumbnail>span,.attachment-file-card>span{text-overflow:ellipsis;white-space:nowrap;gap:2px;min-width:0;padding:6px 8px;font-size:9px;display:grid;overflow:hidden}.message-attachments small{color:#8a8e95;font-size:7px;font-weight:400;display:block}.attachment-file-card{grid-template-columns:30px 1fr;align-items:center;min-height:50px}.attachment-file-card i{text-align:center;color:#007aff;font-size:16px;font-style:normal}.message-attachments:has(.attachment-thumbnail:only-child){grid-template-columns:minmax(150px,220px)}.message-attachments:has(.attachment-thumbnail:only-child) .attachment-thumbnail img{height:165px}.customer-line .message-attachments{justify-content:end}.customer-line .attachment-thumbnail,.customer-line .attachment-file-card{border-color:#cfd1d4!important}@media (width<=600px){.message-attachments{grid-template-columns:repeat(2,minmax(0,125px))}.attachment-thumbnail img{height:96px}.message-attachments:has(.attachment-thumbnail:only-child){grid-template-columns:minmax(140px,190px)}.message-attachments:has(.attachment-thumbnail:only-child) .attachment-thumbnail img{height:140px}}.customer-chat-avatar{color:#34363a;background:#e5e6e8;border-radius:50%;flex:0 0 32px;justify-content:center;align-items:center;width:32px;height:32px;font-size:11px;font-weight:800;display:flex}.customer-line .customer-visible-author{color:#777}.ticket-management-controls{text-align:left;border-top:1px solid #e2e3e5;border-bottom:1px solid #e2e3e5;gap:10px;margin:22px 0;padding:15px 0;display:grid}.ticket-management-controls label{color:#777;text-transform:uppercase;letter-spacing:.7px;gap:6px;font-size:8px;font-weight:700;display:grid}.ticket-management-controls select{color:#111;text-transform:none;letter-spacing:0;background:#fff;border:1px solid #d5d7da;width:100%;height:38px;padding:0 9px;font-size:10px}.ticket-management-controls small{color:#999;text-transform:none;letter-spacing:0;font-size:7px;font-weight:400}.customer-card dl{margin-top:16px}.work-header{padding-right:38px}@media (width<=850px){.customer-chat-avatar{flex-basis:28px;width:28px;height:28px;font-size:10px}.ticket-management-controls{margin:18px 0}.work-header{padding-right:20px}}.brand,.brand-lockup,.customer-chat-brand,.sidebar-brand{letter-spacing:-1px;font-family:Didot,Bodoni MT,Times New Roman,serif}.brand>span,.brand-lockup>span,.customer-chat-brand>span,.sidebar-brand>span{font-weight:400}.brand>strong,.brand-lockup>strong,.customer-chat-brand>strong,.sidebar-brand>b{color:#00aeef;font-weight:500}.brand>i,.brand-lockup>i,.customer-chat-brand>i,.sidebar-brand>small{font-family:Arial,Helvetica,sans-serif}.cp-avatar,.staff-thread .staff-message .avatar,.staff-profile>div{color:#fff;background:#00aeef}.customer-chat-header{grid-template-columns:44px 1fr auto;height:68px;min-height:68px;padding:0 20px}.customer-chat-header>button:first-child{font-size:28px}.customer-chat-header .customer-chat-brand,.customer-chat-header .customer-chat-brand>span,.customer-chat-header .customer-chat-brand>strong{font-size:22px}.customer-chat-header>div{gap:3px}.customer-chat-header span,.customer-chat-header .chat-close-button{font-size:10px}.completed-conversation{background:#f7f8f9;border-top:1px solid #dfe0e2;justify-content:space-between;align-items:center;gap:18px;padding:14px 20px;display:flex}.completed-conversation>div{gap:3px;display:grid}.completed-conversation b{font-size:11px}.completed-conversation span{color:#777;font-size:9px}.completed-conversation button{color:#fff;white-space:nowrap;background:#007aff;border:1px solid #007aff;border-radius:7px;padding:9px 12px;font-size:9px;font-weight:700}@media (width<=850px){.customer-chat-header{grid-template-columns:38px 1fr auto;height:58px;min-height:58px;padding:0 12px}.customer-chat-header>button:first-child{font-size:25px}.customer-chat-header .customer-chat-brand,.customer-chat-header .customer-chat-brand>span,.customer-chat-header .customer-chat-brand>strong{font-size:19px}.completed-conversation{padding:11px 12px}.completed-conversation span{display:none}.completed-conversation button{padding:8px 9px}}.completed-conversation.soft-completed{background:#f7fbff;border-top-color:#b9e7f8}.completed-conversation.soft-completed b{color:#17647f}.tiny-dot.new,.status-dot.open,.status-pill.open:before{background:#ff453a}.brand,.brand-lockup,.customer-chat-brand,.sidebar-brand{font-family:Bodoni Moda,Didot,Times New Roman,serif}.alert{color:#111;background:#fff;border:1px solid #d8dade;border-left-width:3px;border-radius:8px;min-width:min(430px,90vw);padding:11px 40px 11px 15px;font-weight:500;top:76px;box-shadow:0 10px 28px #00000018}.notice-alert{color:#111;background:#fff;border-color:#d8dade #d8dade #d8dade #34c759}.error-alert{color:#111;background:#fff;border-color:#d8dade #d8dade #d8dade #ff3b30}.alert button{color:#555;top:3px}.cp-avatar,.staff-thread .staff-message .avatar,.staff-profile>div{color:#111;background:#fff;border:1px solid #d7d9dc}.customer-chat-avatar{letter-spacing:.2px;font-size:8px}.close-confirmation-backdrop{z-index:220;-webkit-backdrop-filter:blur(3px);background:#11182752;justify-content:center;align-items:center;padding:20px;display:flex;position:fixed;inset:0}.close-confirmation{background:#fff;border:1px solid #d9dade;border-radius:16px;width:min(460px,100%);padding:31px;position:relative;box-shadow:0 24px 70px #0003}.close-confirmation-x{color:#777;background:0 0;border:0;font-size:23px;position:absolute;top:10px;right:13px}.close-confirmation h2{letter-spacing:-.7px;margin:7px 0 10px;font-size:25px}.close-confirmation>p:not(.eyebrow){color:#656970;margin:0;font-size:12px;line-height:1.6}.close-confirmation>div{justify-content:flex-end;gap:9px;margin-top:26px;display:flex}.close-confirmation>div button{border-radius:8px;height:40px;padding:0 15px;font-size:10px;font-weight:700}.keep-open-button{color:#222;background:#fff;border:1px solid #cfd1d4}.confirm-close-button{color:#fff;background:#111;border:1px solid #111}.confirm-close-button:disabled{opacity:.5}@media (width<=600px){.alert{top:64px}.close-confirmation{padding:26px 21px}.close-confirmation h2{font-size:22px}.close-confirmation>div{grid-template-columns:1fr 1fr;display:grid}.close-confirmation>div button{padding:0 9px}}.primary-button,.chat-start-button,.chat-send-button{color:#fff;background:#00aeef;border-color:#00aeef}.primary-button:hover,.chat-start-button:hover,.chat-send-button:hover{background:#0098d1;border-color:#0098d1}.completed-conversation button{background:#00aeef;border-color:#00aeef}.progress{background:#00aeef}.attachment-file-card i{color:#00aeef}.conversation-meta i,.tiny-dot.new,.status-dot.open{background:#00aeef}.status-dot.in_progress{background:#ff9500}.status-dot.awaiting_customer{background:#9a9da2}.status-dot.completed{background:#34c759}.status-dot.archived{background:#c7c7cc}.status-pill{border:1px solid #d9dade;align-items:center;gap:6px;padding:5px 7px;font-weight:700;display:inline-flex;color:#222!important;background:#fff!important}.status-pill:before{content:"";background:#9a9da2;border-radius:50%;width:6px;height:6px}.status-pill.open:before{background:#00aeef}.status-pill.in_progress:before{background:#ff9500}.status-pill.awaiting_customer:before{background:#9a9da2}.status-pill.completed:before{background:#34c759}.status-pill.archived:before{background:#c7c7cc}.conversation-row:hover{background:#f7fcfe}.staff-table>button.unread{background:#f3fbfe}.presence{letter-spacing:.5px;text-transform:none}.presence.offline{color:#777}.presence.online{color:#137d4a}.portal-title{border-bottom-color:#00aeef;align-items:center;padding-bottom:23px}.portal-title .presence{margin-bottom:17px}.portal-title .eyebrow{margin-bottom:8px!important}.portal-title h1{margin:0;line-height:1}.portal-title .primary-button{align-self:center}@media (width<=850px){.portal-title{align-items:stretch;gap:24px}.portal-title .presence{margin-bottom:14px}.portal-title .primary-button{align-self:stretch}}.chat-presence.offline>div,.presence.offline,.customer-chat-header span.offline{color:#666;font-weight:400}.customer-chat-header span.offline{white-space:nowrap;font-size:8px;line-height:1.3}.help-link{display:inline-block}@media (width<=600px){.customer-chat-header span.offline{white-space:normal;max-width:245px;font-size:7px}}.staff-sidebar{display:none!important}.staff-portal{min-height:calc(100vh - 78px);margin-left:250px;display:block}.staff-page-header{display:none}.staff-content{padding:20px 28px}.password-banner{margin:0 0 16px}.metric-grid{margin-top:0}.top-ticket-link,.team-notes-button{background:0 0;border:0;padding:10px 8px;font-size:12px}.top-ticket-link{color:var(--blue);border-bottom:2px solid var(--blue)}.team-notes-button{display:none}.staff-menu{position:relative}.staff-menu>button{background:0 0;border:0;padding:10px 4px;font-weight:700}.staff-menu>div{z-index:40;border:1px solid var(--line);background:#fff;width:175px;padding:6px;display:grid;position:absolute;top:40px;right:0;box-shadow:0 12px 30px #0002}.staff-menu>div button{text-align:left;background:#fff;border:0;padding:10px;font-size:11px}.staff-menu>div button:hover{background:#f3f4f5}.header-sound-control.compact{white-space:nowrap;padding:9px 11px}.team-notes{z-index:20;color:#fff;background:#111216;flex-direction:column;width:250px;height:calc(100vh - 78px);padding:18px 15px;display:flex;position:fixed;top:78px;left:0}.team-notes>header{border-bottom:1px solid #303138;justify-content:space-between;align-items:center;padding-bottom:13px;display:flex}.team-notes>header div{gap:3px;display:grid}.team-notes>header b{font-size:14px}.team-notes>header span{color:#858994;font-size:9px}.team-notes>header>button{display:none}.notes-warning{color:#aeb1b8;background:#1d1e23;margin:12px 0;padding:9px;font-size:9px;line-height:1.45}.team-notes>form{border-bottom:1px solid #303138;padding-bottom:12px}.team-notes textarea{resize:none;color:#fff;background:#1d1e23;border:1px solid #383a42;outline:none;width:100%;padding:9px;font-size:11px}.team-notes form div{justify-content:space-between;align-items:center;margin-top:6px;display:flex}.team-notes form small{color:#737781;font-size:8px}.team-notes form button{background:var(--blue);color:#fff;border:0;padding:7px 11px;font-size:10px}.team-notes>section{padding-top:9px;overflow-y:auto}.team-notes article{background:#1b1c21;border-left:2px solid #44464f;margin-bottom:7px;padding:9px}.team-notes article.pinned{border-left-color:var(--blue);background:#202531}.team-notes article>header{justify-content:space-between;gap:8px;display:flex}.team-notes article header b{font-size:10px}.team-notes article time{color:#747883;font-size:7px}.team-notes article p{white-space:pre-wrap;overflow-wrap:anywhere;font-size:10px;line-height:1.45}.team-notes article footer{gap:10px;display:flex}.team-notes article footer button{color:#aab2c0;background:0 0;border:0;padding:0;font-size:8px}.notes-empty{color:#747883;text-align:center;padding:30px 5px;font-size:10px}@media (width<=850px){.staff-portal{margin-left:0}.team-notes-button{display:block}.team-notes{z-index:70;width:min(320px,88vw);height:100vh;transition:all .2s;top:0;transform:translate(-105%)}.team-notes.open{transform:translate(0);box-shadow:10px 0 40px #0005}.team-notes>header>button{color:#fff;background:0 0;border:0;font-size:22px;display:block}.header-sound-control.compact,.top-actions>.icon-button{display:none}.top-actions{gap:4px}.top-ticket-link,.team-notes-button{padding:7px 4px}.staff-menu>button{text-overflow:ellipsis;max-width:70px;overflow:hidden}.staff-content{padding:14px 12px}}.top-actions>.top-ticket-link,.top-actions>.team-notes-button,.top-actions>.text-button,.top-actions>.header-sound-control.compact,.top-actions>.staff-menu>button{font-size:13px;font-weight:500;line-height:20px}.top-actions>.top-ticket-link,.top-actions>.team-notes-button,.top-actions>.text-button,.top-actions>.staff-menu>button,.top-actions>.header-sound-control.compact{min-height:40px}.new-chat-shell{background:#f7f7f5;border:0;width:100%;max-width:none}.new-chat-shell .customer-chat-header{background:#fff;border-bottom-color:#e3e4e6;padding-left:max(24px,50vw - 690px)}.new-chat-shell .new-chat-form{background:#f7f7f5;padding:72px 24px}.new-chat-shell .new-chat-thread{background:#fff;border:1px solid #e2e3e5;border-radius:12px;gap:28px;width:min(880px,100%);height:max-content;min-height:0;margin:0 auto;padding:36px 40px 40px;overflow:visible;box-shadow:0 18px 48px #0000000d}.new-chat-shell .chat-line{max-width:100%}.new-chat-shell .chat-line p{background:#f6f6f4;border-color:#dedfe1;border-radius:8px;padding:14px 18px;font-size:15px}.new-chat-shell .service-chips{grid-template-columns:1.12fr 1fr 1.18fr .72fr 1.18fr;gap:10px;max-width:none;padding-left:41px;display:grid}.new-chat-shell .service-chips button{background:#fff;border-radius:7px;min-height:52px;padding:10px 12px;font-size:13px;transition:all .15s}.new-chat-shell .service-chips button:hover{color:#111;background:#f2fbfe;border-color:#00aeef}.new-chat-shell .service-chips button.selected{color:#fff;background:#00aeef;border-color:#00aeef;box-shadow:0 5px 14px #00aeef2b}.new-chat-shell .draft-message-area{background:#fff;border-color:#d7d9dc;border-radius:8px;margin-left:41px;box-shadow:0 5px 18px #0000000a}.new-chat-shell .draft-message-area>textarea{height:170px;min-height:170px}.new-chat-shell .draft-actions{min-height:58px}.new-chat-shell .draft-actions .chat-send-button{background:#00aeef;border-color:#00aeef;height:42px}.metric-grid{gap:8px;margin:0 0 12px}.metric-grid article{align-items:center;gap:9px;min-height:48px;padding:8px 14px;display:flex}.metric-grid article small{white-space:nowrap;font-size:8px}.metric-grid article b{font-size:20px;line-height:1}.metric-grid article span{white-space:nowrap;margin-left:auto;font-size:8px}.ticket-tools{margin:10px 0 8px}.table-head{padding:7px 14px}.staff-table>button{min-height:38px;padding:0 14px}.staff-table>button>span:first-child,.staff-table>button>span:nth-child(2){white-space:nowrap;align-items:center;gap:5px;display:flex;overflow:hidden}.staff-table>button>span:first-child b,.staff-table>button>span:nth-child(2) b,.staff-table>button>span:first-child small,.staff-table>button>span:nth-child(2) small{text-overflow:ellipsis;white-space:nowrap;grid-column:auto;font-size:9px;display:inline;overflow:hidden}.staff-table>button>span:first-child small:before,.staff-table>button>span:nth-child(2) small:before{content:"— ";color:#a4a7ad}.staff-table>button>span:first-child .tiny-dot{flex:0 0 6px;grid-row:auto}.staff-name-link{background:0 0;border:0;min-height:40px;padding:8px 4px;font-size:13px;font-weight:500;line-height:20px}.staff-name-link:hover{color:#00aeef}@media (width<=850px){.new-chat-shell .new-chat-form{padding:32px 12px}.new-chat-shell .new-chat-thread{box-shadow:none;border-radius:0;padding:24px 16px 28px}.new-chat-shell .service-chips{padding-left:35px;display:flex}.new-chat-shell .draft-message-area{margin-left:35px}.metric-grid{grid-template-columns:1fr 1fr}.metric-grid article{min-height:44px;padding:7px 9px}.metric-grid article span{display:none}.staff-name-link{text-overflow:ellipsis;white-space:nowrap;max-width:70px;overflow:hidden}}.chat-entry-page{background:#f7f7f5;align-items:flex-start;padding:58px 24px 80px}.chat-entry-card{border:1px solid #e0e2e4;border-radius:14px;width:min(760px,100%);min-height:0;overflow:hidden;box-shadow:0 20px 55px #0000000d}.chat-presence{background:#fbfbfa;justify-content:space-between;height:56px;padding:0 30px;font-size:11px}.chat-presence>div{align-items:center;gap:8px;font-weight:500;display:flex}.chat-presence small{color:#777;font-size:10px}.chat-entry-body{width:min(540px,100% - 48px);padding:48px 0 52px}.chat-entry-body h1{letter-spacing:-1.4px;margin:0 0 36px;font-family:Bodoni Moda,Didot,Times New Roman,serif;font-size:42px;line-height:1.05}.chat-entry-body form{gap:16px}.chat-entry-body label.entry-field{text-align:left;gap:8px;display:grid}.chat-entry-body label.entry-field>span{clip:auto;letter-spacing:.4px;color:#656970;width:auto;height:auto;font-size:10px;font-weight:600;position:static;overflow:visible}.chat-entry-body input{border-color:#d5d7da;border-radius:7px;height:58px;padding:0 18px;font-size:14px;transition:all .15s}.chat-entry-body input:focus{border-color:#00aeef;box-shadow:0 0 0 3px #00aeef18}.chat-start-button{border-radius:7px;height:56px;margin-top:4px;font-size:14px}.chat-history-link{background:#fff;border:1px solid #d5d7da;border-radius:7px;width:100%;height:52px;margin-top:12px;font-size:13px;text-decoration:none;transition:all .15s}.chat-history-link:hover{color:#008fca;background:#f4fbfe;border-color:#00aeef}@media (width<=850px){.chat-entry-page{background:#fff;padding:0}.chat-entry-card{box-shadow:none;border:0;border-radius:0}.chat-presence{height:52px;padding:0 18px}.chat-presence small{font-size:8px}.chat-entry-body{width:calc(100% - 36px);padding:38px 0 44px}.chat-entry-body h1{margin-bottom:30px;font-size:36px}.chat-entry-body input{height:56px}.chat-start-button{height:54px}}.entry-actions{gap:12px;display:grid}.entry-actions .chat-start-button{width:100%;margin:0}.entry-actions .chat-history-link{margin:0}.identity-modal{background:#fff;border:1px solid #d9dade;border-radius:16px;width:min(460px,100%);padding:32px;position:relative;box-shadow:0 24px 70px #0003}.identity-modal h2{letter-spacing:-.7px;margin:7px 0 9px;font-family:Bodoni Moda,Didot,Times New Roman,serif;font-size:28px}.identity-modal>p:not(.eyebrow){color:#656970;margin:0;font-size:12px;line-height:1.55}.identity-modal form{gap:16px;margin-top:25px;display:grid}.identity-modal label{color:#656970;letter-spacing:.35px;gap:7px;font-size:10px;font-weight:600;display:grid}.identity-modal input{letter-spacing:0;border:1px solid #d5d7da;border-radius:7px;outline:none;width:100%;height:52px;padding:0 15px;font-size:14px;font-weight:400}.identity-modal input:focus{border-color:#00aeef;box-shadow:0 0 0 3px #00aeef18}.identity-modal .primary-button{border-radius:7px;height:52px;margin:3px 0 0;padding:0 17px}@media (width<=600px){.identity-modal{border-radius:13px;padding:27px 22px}.identity-modal h2{font-size:25px}}.help-link-button{color:#555;font:inherit;cursor:pointer;background:0 0;border:0;padding:0;text-decoration:underline}.help-link-button:hover{color:#00aeef}.access-help-modal{max-height:min(720px,94vh);overflow-y:auto}.access-help-modal textarea{resize:vertical;width:100%;font:inherit;border:1px solid #d5d7da;border-radius:7px;padding:13px 15px;font-size:13px}.access-help-modal textarea:focus{border-color:#00aeef;outline:none;box-shadow:0 0 0 3px #00aeef18}.draft-message-area,.chat-composer,.staff-reply-box{position:relative}.drag-active{border-color:#00aeef!important;box-shadow:0 0 0 3px #00aeef24!important}.drag-active:after{content:"Drop files here";z-index:30;color:#008fc7;pointer-events:none;background:#f2fbfef2;border:2px dashed #00aeef;border-radius:8px;justify-content:center;align-items:center;font-size:14px;font-weight:700;display:flex;position:absolute;inset:8px}.reset-access-code-button{color:#007eae;background:#f5fcff;border-color:#00aeef;width:100%;margin:12px 0 2px}.voice-recorder{align-items:center;gap:7px;min-width:0;display:inline-flex}.voice-recorder.recording{flex:270px}.voice-record-button,.voice-stop-button,.voice-cancel-button{white-space:nowrap;background:#fff;border:1px solid #d5d7da;border-radius:7px;flex:none;height:34px;padding:0 10px;font-size:9px;font-weight:700}.voice-record-button{color:#111}.voice-stop-button{color:#c6281e;background:#fff7f6;border-color:#ffb4ae}.voice-stop-button span{font-variant-numeric:tabular-nums}.voice-cancel-button{color:#555;background:#fff;border-color:#d5d7da;padding:0 10px}.voice-cancel-button:hover{color:#c6281e;background:#fff7f6;border-color:#ff8a80}.voice-recorder>small{color:#8a8e95;white-space:nowrap;font-size:8px}.voice-preview{align-items:center;gap:7px;min-width:0;display:flex}.voice-preview audio{width:190px;height:32px}.voice-preview small{color:#147a48;white-space:nowrap;font-size:8px}.voice-message{background:#fff;border:1px solid #d9dade;border-radius:9px;gap:5px;min-width:230px;padding:8px 10px;display:grid}.voice-message audio{width:100%;height:34px}.voice-message a{color:#666;font-size:8px;text-decoration:none;background:0 0!important;border:0!important;padding:0!important}.voice-message a:hover{text-decoration:underline}.draft-actions{grid-template-columns:44px auto 1fr 92px}.staff-reply-box>div:last-child{flex-wrap:wrap;justify-content:flex-start;gap:8px}.staff-reply-box>div:last-child>.primary-button{margin-left:auto}.chat-composer{grid-template-columns:44px auto minmax(0,1fr) 92px}@media (width<=850px){.voice-recorder>small,.voice-preview small{display:none}.voice-preview audio{width:145px}.draft-actions{grid-template-columns:38px auto 1fr 72px}.chat-composer{grid-template-columns:36px auto minmax(0,1fr) 72px}.voice-record-button,.voice-stop-button{padding:0 7px}}.access-help-error{color:#8b2018;background:#fff8f7;border:1px solid #ffc4bf;border-left:3px solid #ff3b30;border-radius:7px;padding:10px 12px;font-size:11px;line-height:1.45}.access-help-modal input:invalid:not(:placeholder-shown){border-color:#ff8a80}.staff-table>button.unclaimed-ticket{background:#fff8f7;border-left:3px solid #ff453a;padding-left:11px}.staff-table>button.unclaimed-ticket:hover{background:#fff1ef}.staff-table>button.unclaimed-ticket>span:nth-child(3) em{color:#d92d20;font-style:normal;font-weight:700}.staff-table>button.unclaimed-ticket .tiny-dot.new{background:#ff453a;box-shadow:0 0 0 3px #ff453a18}.ticket-workspace .workspace-grid{padding-top:14px}.workspace-back-button{color:#4d535b;background:0 0;border:0;padding:4px 0 10px;font-size:10px;font-weight:600}.workspace-back-button:hover{color:#00aeef}.ticket-side-summary{text-align:left;border-bottom:1px solid #e2e3e5;gap:6px;margin:-5px 0 20px;padding:0 0 18px;display:grid}.ticket-side-summary small{letter-spacing:1px;color:#838891;text-transform:uppercase;font-size:8px;font-weight:700}.ticket-side-summary h2{letter-spacing:-.3px;overflow-wrap:anywhere;margin:0;font-size:15px;line-height:1.3}.ticket-side-summary span{color:#656970;font-size:9px;line-height:1.4}.ticket-side-summary time{color:#9a9da3;font-size:8px}.staff-conversation-column{min-width:0}@media (width<=850px){.ticket-workspace .workspace-grid{padding-top:8px}.ticket-side-summary{margin-top:0}}.work-back-button{color:#4e535b;background:0 0;border:0;align-items:center;gap:7px;margin:0 0 14px;padding:0;font-size:11px;font-weight:600;display:inline-flex}.work-back-button:hover{color:#00aeef}.work-back-button:focus-visible{outline-offset:4px;outline:2px solid #00aeef}.header-sound-control.off{color:#777;background:#fff;border-color:#d5d7da}.header-sound-control.off span{color:#9a9da2}@media (width<=850px){.top-actions>.header-sound-control.compact{display:flex}}.chat-line p{padding:8px 10px;font-size:15px;line-height:1.4}.chat-line-meta b{font-size:10px}.chat-line-meta time{font-size:9px}.message-bubble>div:last-child{padding:8px 10px}.message-bubble header b{font-size:11px}.message-bubble time{font-size:9px}.message-bubble p{font-size:14px;line-height:1.42}@media (width<=850px){.chat-line p{padding:7px 9px;font-size:15px;line-height:1.4}.message-bubble>div:last-child{padding:7px 9px}.message-bubble p{font-size:14px;line-height:1.42}}.language-switch{background:#fff;border:1px solid #d7d9dc;border-radius:7px;display:inline-flex;overflow:hidden}.language-switch button{color:#74777d;background:#fff;border:0;border-right:1px solid #e1e2e4;min-width:34px;height:30px;padding:0 8px;font-size:10px}.language-switch button:last-child{border-right:0}.language-switch button.active{color:#fff;background:#111}.language-switch button:hover:not(.active){color:#111;background:#f4f5f6}@media (width<=850px){.language-switch button{min-width:31px;padding:0 6px}.top-actions{gap:3px}}@media (width<=600px){:is(.topbar:has(+.staff-portal),.topbar:has(~.staff-portal)){grid-template-columns:1fr;align-content:start;gap:8px;height:auto;min-height:104px;padding:12px 14px 0;display:grid;overflow:hidden}:is(.topbar:has(+.staff-portal) .brand,.topbar:has(~.staff-portal) .brand){justify-self:start;font-size:20px;line-height:1}:is(.topbar:has(+.staff-portal) .brand i,.topbar:has(~.staff-portal) .brand i){letter-spacing:2px;margin-left:9px;font-size:7px;display:inline}:is(.topbar:has(+.staff-portal) .top-actions,.topbar:has(~.staff-portal) .top-actions){overscroll-behavior-inline:contain;scrollbar-width:none;gap:5px;width:100%;min-width:0;padding:0 0 7px;overflow-x:auto}.topbar:has(+.staff-portal) .top-actions::-webkit-scrollbar{display:none}.topbar:has(~.staff-portal) .top-actions::-webkit-scrollbar{display:none}:is(.topbar:has(+.staff-portal) .top-actions>*,.topbar:has(~.staff-portal) .top-actions>*){flex:none}:is(.topbar:has(+.staff-portal) .top-ticket-link,.topbar:has(~.staff-portal) .top-ticket-link,.topbar:has(+.staff-portal) .team-notes-button,.topbar:has(~.staff-portal) .team-notes-button,.topbar:has(+.staff-portal) .staff-name-link,.topbar:has(~.staff-portal) .staff-name-link,.topbar:has(+.staff-portal) .text-button,.topbar:has(~.staff-portal) .text-button){max-width:none;min-height:35px;padding:6px 9px;font-size:12px}:is(.topbar:has(+.staff-portal) .language-switch button,.topbar:has(~.staff-portal) .language-switch button){height:34px}:is(.topbar:has(+.staff-portal) .header-sound-control.compact,.topbar:has(~.staff-portal) .header-sound-control.compact){width:auto;height:35px;min-height:35px;padding:0 10px;font-size:10px}.staff-content{padding:10px 10px 24px}.password-banner{margin-bottom:9px}.metric-grid{grid-template-columns:repeat(4,minmax(0,1fr));gap:5px;margin:0 0 9px}.metric-grid article{text-align:center;align-content:center;justify-items:center;gap:4px;min-width:0;min-height:54px;padding:7px 5px;display:grid}.metric-grid article small{white-space:normal;font-size:7px;line-height:1.15}.metric-grid article b{font-size:20px}.ticket-tools{grid-template-columns:1fr 1fr;gap:7px;margin:0 0 9px;display:grid}.search-box{grid-column:1/-1;min-height:43px;padding:0 11px}.search-box input{min-width:0;font-size:13px}.ticket-tools select{width:100%;min-width:0;height:43px;padding:0 30px 0 10px;font-size:11px}.staff-table{background:0 0;border:0;gap:7px;display:grid;overflow:visible}.staff-table .table-head{display:none}.staff-table>button{background:#fff;border:1px solid #dfe1e4;border-radius:8px;grid-template-columns:minmax(0,1fr) auto;gap:7px 12px;width:100%;min-width:0;min-height:0;padding:12px 12px 11px;display:grid;box-shadow:0 2px 8px #00000008}.staff-table>button:hover{background:#fff}.staff-table>button.unread{background:#f4fbff;border-color:#b9e7f8}.staff-table>button.unclaimed-ticket{border-left:3px solid #ff453a;padding-left:10px}.staff-table>button>span{min-width:0;font-size:10px}.staff-table>button>span:first-child{grid-column:1/-1;grid-template-columns:7px auto minmax(0,1fr);gap:6px;font-size:11px;display:grid}.staff-table>button>span:first-child b{white-space:nowrap;font-size:11px}.staff-table>button>span:first-child small{white-space:nowrap;text-overflow:ellipsis;color:#666;font-size:10px;overflow:hidden}.staff-table>button>span:nth-child(2){grid-column:1;gap:5px;display:flex;overflow:hidden}.staff-table>button>span:nth-child(2) b{flex:none;font-size:11px}.staff-table>button>span:nth-child(2) small{white-space:nowrap;text-overflow:ellipsis;font-size:9px;overflow:hidden}.staff-table>button>span:nth-child(3){color:#666;grid-area:3/1}.staff-table>button>span:nth-child(4){grid-area:2/2;align-self:center}.staff-table>button>span:nth-child(5){white-space:nowrap;grid-area:3/2;justify-self:end}.staff-table>button>span:nth-child(6){color:#8a8e95;border-top:1px solid #eceef0;grid-area:4/1/auto/-1;padding-top:6px;font-size:9px}.staff-table .priority{padding:3px 6px;font-size:9px}.staff-table .tiny-dot{align-self:center}.staff-table .empty-state{background:#fff;border-radius:8px;margin:0}}.message-link{color:#075fcb;overflow-wrap:anywhere;text-underline-offset:2px;font-weight:600;text-decoration:underline;text-decoration-thickness:1px}.message-link:hover{color:#00489e}@property --tw-blur{syntax:"*";inherits:false}@property --tw-brightness{syntax:"*";inherits:false}@property --tw-contrast{syntax:"*";inherits:false}@property --tw-grayscale{syntax:"*";inherits:false}@property --tw-hue-rotate{syntax:"*";inherits:false}@property --tw-invert{syntax:"*";inherits:false}@property --tw-opacity{syntax:"*";inherits:false}@property --tw-saturate{syntax:"*";inherits:false}@property --tw-sepia{syntax:"*";inherits:false}@property --tw-drop-shadow{syntax:"*";inherits:false}@property --tw-drop-shadow-color{syntax:"*";inherits:false}@property --tw-drop-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-drop-shadow-size{syntax:"*";inherits:false}